1. Introduction
Welcome to PatchWatch. We respect your privacy and are committed to protecting any data we process. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, SaaS platform, and our self-hosted WordPress plugin.
2. Data We Process in Our Plugin
Our self-hosted WordPress plugin is designed with a **privacy-first** architecture:
- Local Heuristics: Most performance analysis, slow SQL detection, and table checks are executed locally on your server. This raw database telemetry does not leave your environment.
- AI Diagnostics: When you select "Explain with AI" or run remote diagnostics, only anonymized log statements, performance metrics, or query structures (without personal database values or credentials) are sent to our secure API endpoints to generate explanations.
- No Stored Personal Data: The plugin does not collect or transmit personal information of your site visitors or customers.
3. Data We Collect on Our Website and SaaS
When you sign up for an account, subscribe to premium tiers (PatchWatch Pro, Agency License), or request support, we collect:
- Account Information: Your name, email address, and billing details processed securely via our payment gateway (Stripe).
- Usage Data: Anonymized analytical logs to monitor server status and improve platform performance.
4. Sharing and Third-Party Disclosures
We do not sell, rent, or trade your data to third parties. We only share information with trusted service providers who help us run our service (such as hosting, payment processors, and LLM APIs), all of whom comply with strict data security agreements.
5. Security Actions
We use premium encryption protocols (SSL/TLS), firewalls, and access control systems to secure data transmission and prevent unauthorized access.
6. Your Data Rights
Under regulations like GDPR and CCPA, you have the right to access, export, correct, or delete any personal details we hold. Please contact our support team to request data sweeps.
7. Contact Us
If you have questions about this privacy policy or our data practices, please reach out to us at: contact@patchwatch.io